100% Quality Guarantee*:
We guarantee that you will be happy with the quality of thatch that you are provided. We at thatch direct have seen many different qualities of thatch over the years and have decided to sell only the best quality. If you recieve your palm thatch or reed thatch and you believe that it is not the highest quality thatch, please contact Thatch Direct and Thatch Direct will either refund your money in full after the origional piece of thatch is returned, or exchange your piece of thatch with another. This guarantee expires after six months from the time of your purchase. This quarantee is subject to change at any time. Guarantee does not include natural disasters, fire or other acts of nature. Guarantee is void if the thatch is mishandled. Thatch is a natural product and it is understood that it should be handled with care. If the thatch is damaged under normal conditions within the six month period you must provide us with pictures of the damaged product in order for you to recieve a new piece of thatch or your money back.

Free Shipping Policy*:
We offer free shipping to the contiguous 48 states on all of our retail palm thatch and reed thatch products at this time. If you login as a wholesale customer and you purchase over $2,500.00 worth of merchandise you qualify for free shipping as well.